Website Privacy Policy and Terms

By accessing this website www.thewalkingbusinesscoach.co.uk you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

1. About us

In this Privacy Policy references to “we” or “us” or  “The Walking Business Coach” are for The Walking Business Coach (Jackie Jarvis).

We are the data controller of any personal information you provide to us. This means that we are responsible for complying with data protection laws. This Privacy Policy describes what personal information we may collect from you, why we use your personal information and more generally the practices we maintain and ways in which we use and protect your personal information.

2. Who do we collect information about?

We collect information about:

• Previous and current event attendees.
• Visitors to websites controlled by The Walking Business Coach.
• Those individuals and organisations that have opted in to our updates via the web form.
• Our suppliers, trading partners and sponsors.

3. What personal information do we collect and use?

Our third-party ticketing application and processing system collects personal and financial data to process orders. The personal data is accessible by selected employees for analysis, reporting and communication purposes only. We do not have access nor do we store your card and payment details.

Personal information:

• General information such as your name, address, contact details, date of birth, gender, etc.
• Information about how you came to our website.
• Your marketing preferences.
• Your consent to legal terms and conditions relating to ticket purchases.

4. How do we collect your information?

We collect personal information from several different sources, including:

• Directly from you or from someone else on your behalf.
• Through publicly available sources such as internet search engines and social media sites.
• From your use of our websites and cookies.

5. What are our purposes for using your personal information?

• We may process your personal information for several different purposes.
• Where we have an appropriate business need such as maintaining our business records or developing and improving our products and services where such business need does not harm your interests.
• Where we have a legal or regulatory obligation to use such personal information.
• Where the use is necessary to establish, exercise or defend our legal rights.
• Where you have provided your consent to our use of your personal information.
• Management of complaints (including communicating with you and resolving any complaints that you might have).
• Managing our business operations such as maintaining accounting records, analysis of financial results, internal audit requirements, receiving professional advice (e.g. tax or legal advice).
• Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) in accordance with preferences you have expressed.
• Monitoring, reviewing, assessing, tailoring and improving our products and services and similar products and services offered by Muddy Productions Ltd and the business partners thereof.
• Monitoring usage of any of the The Walking Business Coach website.
• Ensuring that content from our site is presented in the most effective manner for you and for your device.
• Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.

6. Who do we share your information with?

We do not share your personal information with third parties.

For various business and insurance reasons we do discuss and share aggregated data, but no individual records are ever disclosed.

7. What marketing activities do we carry out?

Email marketing

We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.

If you wish to unsubscribe from emails sent by us, you may do so at any time by clicking on the “unsubscribe” link that appears in all emails. Otherwise you can always contact us using the details set out below to update your contact preferences.

SMS marketing

We may also use your personal information to provide you with information by text message about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time.

You can stop receiving text messages sent by us at any time by following the instructions in the text message on how to unsubscribe. This appears in all text messages. Otherwise you can always contact us using the details set out below to update your contact preferences.

Telephone marketing

We may also use your personal information to call you regarding products and services you have expressed an interest in or we believe may be of interest to you. You can opt out of receiving these calls at any point.

You can stop receiving telephone calls from us at any time by contacting us using the details set out below to update your contact preferences. In such circumstances, we will continue to send you service related (non-marketing) communications where necessary.

Post

We may also use your personal information to provide you with information by post about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time.

You can stop receiving post from us at any time by contacting us using the details set out below to update your contact preferences. In such circumstances, we will continue to send you service related (non-marketing) communications where necessary.

8. How long do we keep personal information for?

We will only keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations. If you would like further information regarding the periods for which your personal information will be stored, please see below for our contact details.

9. Your rights

Under data protection law you have certain legal rights in relation to the personal information that we hold about you. You may exercise these rights at any time by contacting us using the details set out below.

Please note:

In some cases, we may not be able to comply with your request (e.g. we might not be able to delete your data) for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make and if we can’t comply with your request, we will tell you why.

Your rights include:

The right to access your personal information

You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will not usually be a charge for dealing with these requests. Your information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible.

The right to rectification

We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.

The right to erasure (also known as ‘the right to be forgotten’)

In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn and there no overriding ground for compliance with the national law.

The right to restriction or suspension of processing

In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.

The right to data portability

In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.

The right to object to marketing

You can ask us to stop sending you marketing messages at any time.

The right not to be subject to automated decision-making (including profiling)

You have a right not to be subject to a decision based solely on automated means.

The right to object to processing

For certain uses of your personal information, we will ask for your consent. This consent can take the form of an action or affirmative instruction. Where we do this, you have the right to withdraw your consent to further use of your personal information. In other circumstances we may process your data using legitimate interest, and again you have the right to withdraw this right of processing, unless it is necessary in connection with our legal rights.

10. How we protect your information

We restrict access to your information as appropriate within Natural Netwalking to only those who need to know that information for the purposes set out above.

Firewalls are used to block unauthorised traffic to the servers and the actual servers are in a secure location which can only be accessed by authorised personnel. Our internal procedures cover the storage, access and disclosure of your information.

11. Contacting us

If you have any questions about how we collect, store or use your personal information, you may contact our data protection officer at:

Jackie Jarvis, The Walking Business Coach

Thames House, 5 High Street, Wallingford, Oxon. OX10 0BP 

Email: hello@thewalkingbusinesscoach

12. Updates to this Privacy Policy

From time to time we will make changes to this Privacy Policy, for example, as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally. You should check our website periodically to view the most up-to-date Privacy Policy. This Privacy Policy was last updated on 7 May 2019.

Are "Cookies" used on the website?

"Cookies" are small pieces of information that are placed on a web user's hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the web site if you do so.

How is personally identifiable information safeguarded?

The Walking Business Coach utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other web sites

This web site may contain links to other internet web sites. The Walking Business Coach neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of other web sites.

How to opt out of correspondence

Based on the information a user has provided, The Walking Business Coach may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.